YouZag, Inc. sells AltQ subscriptions under this policy, which is part of our terms of service.
Try before you pay
Every new organization gets a free trial of 14 days, and each paid catalog in AltQ’s library has its own free trial of 14 days. You don’t need a card to start, and we never charge you automatically when a trial ends: your organization’s catalogs simply stop appearing on its computers until you subscribe. Nothing is deleted.
How billing works
- Subscriptions cost $49 per seat per year and are billed annually, in advance, in US dollars. Sales tax is added where it applies.
- Your subscription renews automatically each year until you cancel. We email a reminder before each annual renewal.
- If you add seats during the year, we charge you right away for the rest of that year, in proportion to the time left.
- If you remove seats, the lower number applies from your next renewal.
Cancelling
You can cancel at any time:
- in the web app, under Account, then Manage billing, or
- by emailing support@altq.app from the address of one of your organization’s owners.
Cancellation takes effect at the end of your current billing year. Your organization keeps full access until then, and you won’t be charged again. To avoid a renewal charge, cancel before your renewal date.
Refunds
Because you can try AltQ free before paying, annual fees, including fees for added seats and paid catalogs, aren’t refundable for unused time or seats, except in these cases:
- Billing mistakes. If we charged you twice, charged the wrong amount, or charged you after you cancelled, we refund the mistaken amount in full.
- Changes on our side. If we end your subscription for a reason other than a breach of our terms, or if you cancel because of a change that our terms let you cancel for, we refund the unused part of your billing year.
- Where the law requires a refund.
To ask for a refund, email support@altq.app within 60 days of the charge, with your organization’s name and the date and amount of the charge. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.
Failed payments
If a payment fails, Stripe tries again. Your organization keeps access for a grace period of 3 days, after which its paid catalogs stop appearing on its computers until the payment succeeds. A failed payment doesn’t cancel your subscription, and nothing is deleted.
Delivery
AltQ is software delivered online. Your organization can use it as soon as it’s created, and paid access starts as soon as the payment goes through. Nothing is shipped.
Questions about a charge
If something on your statement looks wrong, please contact us at support@altq.app before disputing it with your bank. We’ll look into it and reply.
Contact
YouZag, Inc.
1127 Lake Legro Ct
Orlando, FL 32835
United States